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Has it already come loose? The consistency of the blend is much smoother. Get to Know Us. There was an error retrieving your Wish Lists. Customers also viewed these items. I've found that filling the cup just a little past the MAX Line with Veggies and water produces two 24 oz.
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Apparently, the rubber gasket ring got sucked into the blender as it was going. I had read this was an issue previously online, so I am extra careful and always check to make sure the ring is secure in the blender bottom Just goes to show it doesn't matter how careful you are, this is a flaw in its design!
I went to the Nurtibullet website and registered a complaint. They called me the very next day. The CS rep was very nice and apologetic I was so impressed by the CS I received, that it caused me to change my review to a 4 star rating Hopefully I won't have any further issues with it, but it seems that they are a company that stand behind their products.
By eLM on October 5, The Nutribullet Rx is great. I've used it every single day at least twice for a month. The rubber gasket has never come out once. I was so satisfied with the product initially, I wanted to see what other people were saying and came on Amazon to read reviews. Everyone was complaining about a seal coming loose and wrapping around the blades or falling out etc.
I thought surely this many people can't be wrong! So I did a little investigating and figured out what the problem is. When you remove the blade housing from the cup, you are supposed to use the Blade Removal Tool that comes with the product. It is labeled in the instruction booklet as Blade Removal Tool.
I understood instantly what this was for and used it from day 1. Never had a problem. Some people didn't get it though, and they were very quick to rate this machine 1 star.
I responded to those people in my original review and I was super condescending about it. I then read another review where they mentioned that the absolute necessity of using the BRT should be mentioned more and maybe closer to the front of the manual, and maybe in a bigger font or something. That's correct- it should. If only for the hassle involved in waiting for a new seal, if you're one of the ones that dove right in without thinking about it for a sec. That's a little more diplomatic way of looking at it.
SO, rather than be a jerk because I figured something out, I'm going to try and help new users of the RX with these important tips: Hold the cup firmly with one hand, and slowly loosen or tighten the blade.
Before putting the blade housing on a cup, check the gasket. Has it already come loose? Is it laying flush in the housing? It should fit snugly around the center ring, in the groove.
If it has come off it isn't easy to get back on. When I purposely made it come off, it took a minute or two to get back on. I actually had to hold the ring in 2 spots while using a chopstick to get it back on. A hassle but it worked. If it appears loose, even if you use the tool it may come out during use. The best way to explain this is: Look at the gasket ring.
On the top you'll see 3 lines. Now, using the soup cup so you can see down in there, screw the blade housing onto the cup. Look and you'll only see ONE line of the gasket. That means that the cup is actually sitting on the gasket. That also means that it is impossible for the gasket to "come loose" during use and get "wrapped around the blade" UNLESS it was not secure before screwing on the blade housing. I easily recreated the conditions that caused the gasket to come out.
I also easily avoided them for a solid month of twice-daily use. If you unscrew with your hand and not the tool? Sometimes the gasket comes out.
Imagine you've put a rubber band around a roll of toilet paper, just at the edge. Now if you squeeze the toilet paper roll, the rubber band can come off. The blade housing is big. I have big hands and it still feels big to me. It's not made of stone so when you have to use a fair amount of force to unscrew it you're actually compressing the piece. Sometimes this makes it easier for the gasket to come out in the right conditions.
If you don't notice and attempt to use again, I can see how it would easily leak or get wrapped around the blade or fall out whatever. If you think it's a pain in the butt to have to inspect or keep track of the gasket before and after use? Do what I do. Use the soup cup.
The soup cup is just like a standard blender cup so you don't have to take it on and off all the time. I've found that filling the cup just a little past the MAX Line with Veggies and water produces two 24 oz.
I've made 4 every day for a month. Final note on this review. He also said something about buying the machine 2nd hand and that it voids the warranty. I've been extremely pleased with the quality and performance of this product and recently told a friend: Nothing outlasts the Rxegizer. Moran on October 11, It is SO easy to clean. I literally just rinse the cup and the blades with water and put on my drying rack.
No taking anything apart. I love that it comes with extra supplies, even though all I actually need are the big cup and main mixer and then pour into two glasses. I love the large cup. It is perfect for making a smoothie that serves both my husband and I. The only con - and honestly, not even really because I liked that it is smaller, is that sometimes I wanted to make a serving smoothie and it is too small for that.
But I specifically bought it for its size so I can't even say this is a con. Just keep in mind that you will only get 8-oz glasses out of this is you fill it to the max line.
Now, to the point: One day after about 1 month of use, it stopped working without any falls, breaks, etc. I put it in, pressed and turned as usual, and nothing happened. They told me to call them back after if it wasn't working. This would have been fine, except the wait time for a representative is about an hour, and that's if you don't get disconnected while waiting. Over the next 2 weeks or so, my husband and I tried calling about different times, each time waiting at least 30 minutes, and ultimately either getting disconnected while waiting, or leaving a number to be called back and never getting a call back until after I submitted a customer feedback form on their website expressing my frustration and disappointment.
Once I did hear from them the following day , they almost immediately offered to replace the motor. It was shipped the next day and I was emailed a tracking number. So, once dealt with, very easy, but getting to that point was very frustrating and drawn out. We really enjoyed the NutriBullet for the two months it lasted.
Then the plastic gear piece that drives the blades the clear piece that's part of the power unit, not the black piece that's on the bottom of the cup exploded into pieces yesterday morning, rendering the entire unit unusable. When I come to check warranty, I find there is none. The Amazon website says the return period expired after one month- so the two months the unit lasted leave us with no options. I attach a picture of how the piece looked when I lifted up the cup. I prefer Ninja IQ. I purchased this item in July and reported an issue for warranty and found out my unit was Counterfeit.
GTR Group sold the item and NutriBullet says they are known counterfeiters so I can't tell you how well the real ones work. It looks like they aren't selling this item anymore but they are still selling other items so buyer beware. Another buyer said the Customer Service was bad but they may have had a counterfeit item too. The only sticker on the bottom of the power unit should be the bar code. If the model number is not molded into the bottom plastic vent opposite the barcode and is on a silver sticker you have a counterfeit item.
Also as I was working with Customer Service on the issues I was having, before they figured out my unit was counterfeit, they said they recommend replacing the blade unit every 6 to 8 months.
I thought that was pretty lame. Did not expect it to liquify ingredients. Was recommended to me by some parents of kids that dont like chewing. About to try traveling with it as my job has me on the road 7 days a week mostly servicing amazons. And it's been heck trying to figure out how to eat healthy. And sometimes the ice is not completely crushed. Seems stressful on the blades 2 You always need liquid to blend. See all reviews. See all customer images.
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