Qvc, Inc Corporate Office & Headquarters

Re: QVC customer service in the returns department has gone downhill!

QVC Returns
A Lisa Rinna item wrinkled and terrible material, you bet it's going back. This brings me to today, 2 weeks from my original order, she calls me back to tell me that she spoke to UPS and is sending UPS out to check the place where he dropped off my order but that they will still not be issuing me a refund and I need to dispute it with my bank. How did you put it? I can say that their customer service is not very helpful. There is no reason for it. Its not our fault they made the bracelets 2 different sizes.

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QVC customer service in the returns department has gone downhill!

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Initially I signed on with a firm in Ventura CA. While they helped with the first years that I had to cl…. That is not my fault. Poor quality garments are things I return often.

A Lisa Rinna item wrinkled and terrible material, you bet it's going back. Unfortunately you can feel or see the quality of the items prior to purchasing. It's sad that I've had to take time and the expense out of my day to return poor quality items. I was a customer for over 20 years, quality has gone downhill. I cannot trust this company or the Sales representatives on air. They LOVE everything lol. I am so done! Even though I ordered early in the day nothing was ever said about the gold laptop being sold out.

I was then notified several times via voicemail that because of high demand for the color, there would be a delay in shipment. Obviously, QVC was well aware this color was sold out and continued to take orders the entire day anyway without notifying customers. I received no less than 4 different ship dates. On one occasion I was told the computers were delayed in customs???

Bottom line is I finally received the laptop a month later. I used it a couple of days and so far not very impressed. As soon as I boot it up, it becomes very warm to the touch and the fan is loud and running continuously. Also, the laptop is randomly shutting down and rebooting. This laptop is on the verge on being packed up and shipped back.

I haven't ordered much from QVC the past couple of years, and the couple of things I did order there were issues with it. I think I am pretty much done with QVC. I don't trust them any more to provide quality products. In the month of March I ordered the Dyson vacuum. The initial payment was taken out of my daughter's bank account that was on file. When I noticed it, I called QVC for the card information to be changed to my bank account and I was told by the representative that it was.

The representative never said that they were charging my account. That was two payments in one month for the same item. The next time this happened was June. I called to confirm the payments and the representative Tanya. Decided to pay all of the easy payments on my accounts. I also, brought Wen. The Dyson had four payments of I asked Tanya how much was the payment and she stated it was I just want my money back! Please refund my money because QVC has had my money for almost a week now and they are being paid interest on it.

I placed an order for air fryer accessories. It did not ship right away. I called and emailed to cancel my order. They said once order is processed they can not cancel but don't worry they have no hassle return. Two days later item ships. They only refund half my money. My husband made an account with QVC using his card to make a purchase I have my own account with QVC but, it is linked to my bank account. A day or 2 after the order was placed he received a call from the financial department needing him to verify some information.

He called them back and verified that it was him making the purchase and asked for his address, he verified it was him and stated his address and they told him everything was okay and good to go.

The money came out of his account. We went on later that evening to see if there was a change in the status of the purchase and he could not log on. He tried to do a password recovery and it said his email was not recognized. He called customer service and they told him corporate had closed his account because, he had the same billing address as his mother and she had an outstanding balance.

My husband and I then went to the bank and had his card address changed to our current residence and we tried again to create an account and reorder the product thinking everything was fixed and this would be okay. The exact same thing happened, even with his address changed. This made both my husband and I both furious! How can a company judge someone based on them living in the same household as someone else?

Just because he used to live with his parents he could order from QVC because, his mother has an outstanding balanced. This seems very wrong! I submitted a complaint through QVC and checked the box that said I would like an email back and never received one within the week. He called the customer service again the second time his account was closed and was told she had passed a note along to corporate and he would be receiving a call on Tuesday and never received a call.

I submitted another complaint with QVC hoping maybe to hear something back the second time. The complaints I submitted to QVC were from my account because, when you go to send the complaint they make you sign in and seeing how he doesn't have an account because it was closed he couldn't send the complaint.

The next morning after sending the second complaint I received this email: To prevent further business loss, all QVC customer accounts associated with this information were closed. I do apologize for any disappointment or inconvenience this may cause.

It has been a pleasure assisting you. Thank you for shopping with QVC! We have read several complaints about QVC and them closing accounts right after receiving a complaint about them.

It seems to us that QVC is a judgemental company, judging people based on other's actions or where they live and in my case apparently by name because I never lived in the household they are referring to.

They seem to not care about their customers or want to even try to resolve a problem their customers have. I received my items and I had no complaints with that but when it came time to make 2 payment I realized I needed a few more extra days to make the payment.

So I called QVC and explained my situation to the rep for her to tell me that "Corporate makes up the payment days for easy payments and because corporate makes up the billing days we are unable to give you an extension on the payment".

But if you go on the website and read about the easy payment plan it states that if the day you are scheduled to make a payment is not workable for you you can call and set up a different date I purchased an item with the easy payment 5 payments they have awesome I thought. I wanted to pay it off early and made the last two payments ahead of time, 3 days later they collected an extra payment.

I chatted with one rep and she said this was an error that I was going to get refunded. So I chased again with another rep, this time she said, "This is an error. The item shows paid off. This 6th payment will be deleted. Now he answer is that the previous rep misinformed me and that they refunded the 5th payment and that the extra payment that shows up in my back account they didn't collect it I will never buy anything from QVC.

I too was a long time customer of QVC, and spent thousands. In the last two years I have experienced a lot of "dissatisfaction". I experienced rude and unhelpful customer service staff. I have received numerous "damaged" merchandise which I had to return myself making this an "inconvenience".

I have received items that was more bait and switch, than what was advertised. I am disappointed in how low QVC has gone and how the "quality" of a lot of their items have deteriorated. This is my last month with QVC. I find the aggravations and disappointment, and lack of empathy with Customer service staff is not worth the stress. I purchased an Apple Watch in December.

Decided not to keep it and returned it December 27th. I waited several days before I called back again to follow up and was told they were investigating the return. They needed to know exactly when the Watch was returned. What difference does it make when it was returned.

I waited a few more days before I called CS to follow up again. I spoke with a rep and requested they return the Watch. I had one more easy pay payment, so just return the Watch. We will refund you.

I spoke with one of the nicest Representative thus far. The purpose of my call this time was to get the address of the President of QVC. I was tired of speaking to these non professional Call Center reps. I needed to resolve this and I wanted to share my concerns with the higher ups. I was given the address and then she asked if there was something she could help me with. I had convince myself that there was an alert on my account informing the telephone reps NOT to give me any information.

I gave in and shared my dilemma with her. She was so sympathetic and apologetic, if made me feel comforting. All of a sudden that information is not available on my account. I believe either someone in their warehouse got sticky fingers and pocket it or when the data entry clerk entered the return an error was made. I know I returned the watch and I want to be refunded. I have read so many post from dissatisfied consumers and it saddens me.

I enjoyed shopping on QVC and to discover how unconcerned they are with various issues makes me wonder, what type of business was I dealing with. I will keep fighting for my money. I returned it, they received it so I was told and I deserve a refund. Amazon must be destroying you. I initially purchased on QVC, but found a different color on Amazon. Buying both as I can use both. On May 2, I received my Amazon package, two days after purchase. Tracking is great as you can see every step.

Tell me, QVC, how can you be so slow in shipping when your competition is so fast? I will never order from you again. Honestly, you cannot continue this slow service in light of the competition that is out there. My experience with QVC has pretty much been very good. The items purchased I have been very happy with. I have only had to return something only a few times and it was only because the size was not right. Service is fast and efficient and phone reps are courteous and helpful.

Online reviews make good guidelines in determining whether or not to make a purchase. I purchased Nick Chavez Soft Hair Flocker after watching him demonstrate this product on three women. I purchased product for a friend's mother. Product did nothing for friend's mother, for my hair and three other friends who tried it. Will not make any other purchases from QVC. I have purchased several items online from QVC and each purchase has been great. The products are just as they are described or look in the picture and they were delivered when promised with updates along the way.

I get e-mails asking for confirmation of delivery and if the product meets my expectations. I love that they offer flex pay or regular pay. The online site is really simple to use. But I like to call the just to make sure the item I want is in stock and that the transaction goes smoothly all on their servers, it helps minimize possible hacking from outside sources.

They let you know when the package is shipped and delivery date. They just send you an e-mail. I ordered a piece of clothing from QVC and total cost was Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations. To see why, sign up below! Are you this business? Learn more about ConsumerAffairs for Brands.

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We require contact information to ensure our reviewers are real. We use intelligent software that helps us maintain the integrity of reviews. Our moderators read all reviews to verify quality and helpfulness. David of US Verified Reviewer. July 18, Apparently if you have the same name as someone who has had issues with QVC or your parents closed their account, QVC will not let you have an account, no matter that you are approved for one of their Q Cards.

July 11, I have been an active customer for 20 years.

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